FAQs

Leonelda has been a professional beauty supplier for the past 29 years and as there is a huge demand, we are now offering some of our products to the end users as well.

Our wholesale site is only for, therapists, aestheticians, therapy students, salons, spas and owners of these. Whereas our retail site (https://leoneldaretail.com) is specifically for end users and public.

As part of our commitment to ensure that clients are treated safely by therapists and nail technicians, we sometimes require proof of your qualification to purchase certain items.

Please complete form (Menu Wholesale, Apply) and submit.

Once we’ve received the form, we will verify and if we don’t require proof of qualification, we will mail you an activation link.

If we do require proof, we will be in touch and once satisfied provide you with an activation link.

You are welcome to give our sales team a call (011) 913-1390, mail your order to us (see contact us for addresses) or even WhatsApp your order.

Just keep in mind that these options are only available during our operating hours.

All prices shown on the website are including VAT (15%) but exclude shipping. Cross border customers must please provide the necessary documents if they do want excl. Vat prices.

No need to worry, if you have forgotten your password. Simply click on the “forgotten password” link, You will receive an email with instructions to reset your password.

Please login to your account, go to details, change necessary and update.

The best option is to immediately call us (operating hours) or send an email to info@leoneldaproducts.co.za. We will confirm receipt and ensure address corrected and your orders sent to the correct address.

Every customer is allocated a unique Client Code which should be used for all correspondence and as eft payment reference.

This code appears behind your name (online) and on all Leonelda documentation underneath heading ‘customer code’. If you’re not sure, please ask our sales team for yours.

If you need assistance with ordering or advise, please get in touch with our sales. Our knowledgeable sales team are on hand to offer advice and will help you to make the right choice.

Type in the search block the products name and enter. All items containing this name will be listed.

Click the “Notify me” button underneath the item and then complete details. We will receive a notification and once in stock call, email or whatsapp you.

Else, send an email to info@leoneldaretail.co.za with your details and the product description requesting to be contacted once in stock.<

We currently offer the following payment options –
EFT – Courier & Collection Order
Card – Only in person at our premises
Online – PayPal to be added soon. Currently only eft on receipt of invoice.

Leonelda, unfortunately does not offer finance options. We strongly believe in building businesses without debt. Rather purchase what you can afford now and save for luxury items.

Due to variable courier costs, items need to be made or gone out of stock, we do not currently accept payment directly from our website.

Upon receipt of your invoice, you will do an eft and mail proof to us. Please remember to use only your unique customer code as reference.

The processing and packing of your order are normally done within 2 hours. Once an order is completed, it leaves our store and are moved to our completed orders room.

Changing or altering an order will delay the process, as your order will now be treated as a new order. During “busy times” this might result in a delay of at least 2-3 hours.

Therefore, ensure your order is 100% correct and all the details, especially your delivery address is correct.

You can either choose to collect, use your own courier or opt to use our courier (DPD) for shipping.

If using our courier option, look for your area "line" and if not listed choose "other areas" option.

Orders can be collected from us during operating times.
Please ensure to inform the person collecting (if, not yourself) of your client code, as we will need this before handing over the parcel.
If paying by eft, please keep in mind that payment need to reflect in our account, before order will be handed over

Yes, you can choose to arrange your own courier. Please just inform us when ordering which courier company will collect.

Very important - ensure your courier provides us with your client code.

We strive to pack and ensure all orders are ready for collection or courier within 2 hours of receipt (during operating hours). If, for some reason there is a delay we will immediately contact you.

Once your order leaves our premises, we will sms a tracking number to you. You can track your order on the link provided but if you have not received your goods after a week, please contact us immediately and we will track and trace it for you.

We offer 3 options
for delivery:

Courier - Our Courier - DPD

Collect – Yourself of someone on your behalf collects from our premises.

Own Courier
Collect – You arrange your own courier to collect from us.

If you have chosen the wrong shipping option or have changed your mind, you should inform us immediately.

Once an order is completed, it leaves our store and are moved to our completed orders room.

Changing the shipping option (especially from collection to courier) might delay the readiness of your order.

You should receive your quotation / invoice within 2-3 hours. After this time, we please ask that you either call, WhatsApp or email us and we will immediately resend and confirm receipt.

Courier fees are calculated according to weight and/or volume. Therefore, courier fees listed can increase or decrease.

Once your order has been packed, the parcel gets weighed and measured and we get a quotation from DPD. We then charge you this exact amount.

Immediately take photographs of package/s and item/s. WhatsApp us these with your customer code and invoice number.
We will confirm receipt, investigate and contact you with a solution within the shortest time.
Remember, we have a 7-day faulty / missing item policy. The sooner you report this, the sooner we can rectify the problem.

We do our outmost to ensure our data and images is correct and a true reflection of the items, but errors can creep in.
Due to screen resolutions nail polish and gel colours do appear differently. For hygienic purposes, we do not exchange polishes and gels and suggest you either come in to choose these or ask our sales team to Whatsapp colour images / swatches taken in low and sun light. This will ensure you receive the shade you want.
Please note, that all returns will be charged a 5% handing fee and you the purchaser are liable for the return costs.

We check all "tools" eg. tweezers, nippers before packing to ensure
"tips" 100% correct and in working order.

All our electrical equipment is tested and marked as such.

We don't offer a refund for returns. Your "account" will be credited, and this can be used with your next purchase.