Can anyone purchase from Leonelda Products?

What are your operating hours?

How do I obtain login details?

I don’t like shopping online, how else can I purchase from Leonelda?

Do the prices on the website include VAT?

My Account

I have forgotten my login details, what now?

My personal details have changed; how can I update it?

I have placed an order an only saw afterwards my delivery address is incorrect?

How do I get my Client Code?


I'm looking to purchase certain items and I need some guidance, can someone assist me?

I can’t find an item under the menu headings

A product is out of stock, and I want to be informed when it is back in stock


How do I pay for my order?

Do you offer finance options?

When do I pay for my order?

My Orders

Can I change my order once I have checked out?


I am not sure which delivery option to choose?

Can I or someone else collect my order from Leonelda?

Can I arrange for my own courier to collect from Leonelda?

How long does it take to process my order?

I have placed my order a week ago and still have not received it.

I am not sure which delivery option to choose?

What happens if I choose the wrong delivery option?

I have not received my quotation and / or invoice after several hours or a day/s.

Are the courier fees listed standard regardless of order total or volume?


I have received my order, but some items are damaged or missing, what now?

I ordered an item and aren't completely satisfied. Can I return it?

Can I return nippers, tweezers and electrical machines?

Do I get a refund when returning items?